FAQ

Pricing

"How does your pricing work?"
We discount from the  Manufacturer’s Suggested Retail Price on each tag throughout our store. Because we often enter into special promotions and sales with our manufacturers, we are able to offer incredible savings.

"Do you accept credit cards?"
Yes, we accept all major credit cards including Visa, MasterCard, Discover, and American Express.

During Your Store Visit

"What are your store hours?"
We are open Monday through Friday from 10:00 a.m. to 6:00 p.m. and on Saturday from 10:00 a.m. to 4 p.m.

If You Visit Us Via Phone

"How do I find what I want if I can't visit your store?"
Sometimes it's just not possible to make the trip to Accent Haven. You're still in luck! We have sales associates trained to assist you via phone, fax, mail, or email so that finding the right furniture and accessories is easy.

"How do you receive my payment?"
When you and your sales associate have finalized your order, we will mail a copy of the order and payment is due in full at this time or if using on-line system fill out form and a receipt will be mailed.

Deliveries

"When can I expect my order?"
It takes about 2-5 weeks for manufacturers to provide us with their estimated shipping date. This date is dependent on variables such as availability of stock, cutting schedules or fabric inventory.  In order to offer the best prices some assembly may be required on some pieces.

"How are deliveries scheduled?"
Accent Haven will immediately contact you when your order is ready. Orders are typically shipped FEDEX or UPS.

"Should I be present for delivery?"
It is your responsibility to inspect your furniture on delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a redelivery fee equal to the original delivery.

"One of my items arrived damaged. What should I do?"
Damage to your new furniture saddens us also, so we make every possible effort to prevent it. It is important that each item be carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. If you discover damage or defect, notify  Accent Haven and the carrier immediately.