Customer Service
Business Hours
Our customer service center is
open Monday through Friday from
10:00 A.M. to 6:00 P.M.,
Saturday 10:00 A.M. to 4:00
P.M., Eastern Standard Time.
Order Status
Order status is not available
online at this time. Please call
or email our customer service
department at 888-901-2655 or
sales@accenthaven.com
with any
questions regarding your order.
Shipping Policy
Regular delivery is 2-4 weeks.
You may choose expedited
services for an additional fee.
Our customer service department
will notify you by a follow-up
email if any of the items in
your order are temporarily out
of stock. Please be aware that
some items are Import Status
merchandise. Delivery of these
items can take up to 4 months
for delivery. Items ordered
together will not necessarily be
shipped together. Items that are
weight or size prohibitive may
be subject to additional
shipping charges. Accent Haven
ships by UPS or FEDEX. UPS or FEDEX do not ship
to APO/FPO or PO Box addresses.
Deliveries to Alaska and Hawaii
are available only through 2nd
Day or Next Day Air services.
Shipping Within The United
States
We offer UPS and FEDEX
Ground and services for your
convenience. You may choose from
the following shipping options:
UPS Standard Overnight
- Delivery is by 3 P.M. the
next business day to most U.S.
addresses (by 5:30 P.M. to other
areas). Not available to Hawaii
or to rural Alaska Prices for
Standard Overnight are based on
dimensional weight and location
of delivery. Accent Haven
charges our customers the
published UPS rates for
expedited shipping. We do not
add additional handling fees to
this rate. The base shipping
rate will appear in your
shopping cart prior to placing
your order. This method of
shipment may be subject to an
additional dimensional weight
charge, over and above the
shipping charge calculated in
our shopping cart. This charge
will be added to your credit
card at the time of shipment.
Unfortunately, we can not
accurately estimate this charge
prior to the order being packed
for shipment.
UPS Ground - Delivery
within the continental United
States, Monday through Friday.
UPS Ground is not available to
PO Boxes, APO/FPO addresses,
Alaska or Hawaii .
Payment
Accent Haven accepts VISA,
MasterCard, American Express,
Discover and COD's. Personal
checks and money orders are
accepted. Merchandise will be
shipped after personal checks
clear. We recommend allowing
extra 7 to 10 business days for
orders that use a personal check
as payment.
Return Policy
If you are not 100% satisfied
with the products you purchase
from Accent Haven, return them
for a full refund, less shipping
costs, within 30 days. Returned
merchandise must be received by
Accenthaven.com in the exact
same condition it was sent in.
All merchandise must be
returned in the original box or
packaging, in resalable
condition.
Damaged Merchandise
If any item you purchase from
Accenthaven.com arrives broken,
please contact us immediately by
phone, fax or email. We will
place a claim with UPS or FEDEX for the
damaged merchandise and send you
a no cost replacement. We ask
that you hold any broken items
and the original packaging it
was shipped in for 7 business
days. UPS or FEDEX will contact you to
arrange pick up of the damaged
merchandise.
Product Guarantee
Accent Haven guarantees our
customers that we only sell 100%
officially licensed and
authentic product. Everything we
sell comes directly from the
manufacturers that we represent.
Our reputation is impeccable and
we will only sell merchandise
that is 100% authentic.